Quick delivery is available to eligible UAE addresses within 20 km of the branch fulfilling your order. Frozen and chilled orders have a smaller service area. Find your nearby EZ Candy branch, or contact order@ezcandystore.com to check coverage.

Quick delivery timing depends on preparation, product availability, distance and courier availability. No fixed delivery time is guaranteed. If you need an order by a particular time, contact our team before ordering.

Yes. 100% authenticity is our priority. We source our products from trusted suppliers, authorized distributors and international partners, so you can shop your favourite global brands with confidence.

Frozen and chilled delivery is available to eligible addresses within 12 km of the fulfilling branch, subject to suitable temperature-controlled handling and stock availability. Contact order@ezcandystore.com if you are unsure whether your address is covered.

Contact order@ezcandystore.com within 7 days of delivery with your order number and photos where applicable. Report issues with frozen or chilled items as soon as possible. Eligibility is subject to our Refund Policy and your applicable consumer rights.

Delivery is AED 30 for eligible orders of AED 250 or less, and free above AED 250. The qualifying order value and delivery charge are calculated at checkout. Delivery coverage limits still apply. See our Shipping Policy.

Contact order@ezcandystore.com or call +971 56 546 7327 immediately. Cancellation is available only before the fulfilling branch starts packing and must be confirmed by our team. Quick delivery orders may enter packing soon after purchase. See our Refund Policy.